Accessibility

Accessibility statement

This statement applies to the online offer of Oster Toys GmbH – Schmatzepuffer at www.schmatzepuffer.de .

The legal basis is the Accessibility Strengthening Act (BFSG) and the BFSG Ordinance (BFSGV) in conjunction with the standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1, conformance level AA.

Scope

This statement applies to all publicly accessible content on our website, including the online shop and provided downloads.

Status of compatibility

Our website is currently partially accessible. We adhere to the WCAG 2.1 AA guidelines and are continuously working to improve accessibility.

A comprehensive implementation is targeted to be carried out gradually by Q4 2026 at the latest .

To provide support, we use the app “EA • Accessibility”, which offers additional features such as font size and contrast adjustments.

Known limitations

Some content is not yet fully accessible, for example:

individual images without complete alternative text,
Videos without subtitles,
older PDF documents.

We are continuously working to resolve these issues or provide accessible alternatives.

Feedback and contact

Should you encounter any barriers or require support, please contact us:

Email: info@schmatzepuffer.de

Address: Oster Toys GmbH, Calmontstraße 8, 56814 Bremm

We strive to answer inquiries within 5 working days.

Enforcement proceedings

If your request is not answered satisfactorily by us, you can contact the responsible market surveillance authority in accordance with Section 20 BFSG.

You can find more information on this topic on the official websites of the federal states.

Declaration date: September 19, 2025

Experiences, reviews & reliability

Frequently asked questions about Schmatzpuffer

Many customers research experiences, reviews, and the trustworthiness of a company before making a purchase.
Therefore, we answer frequently asked questions about Schmatzepuffer here – transparently, comprehensibly and based on our daily work in our own factory.

Where are Schmatzepuffer's personalized products manufactured?

Schmatzepuffer's personalized products are made in our own factory in Germany.

Here, the items are carefully prepared, individually personalized, and checked before shipping. This ensures consistent quality and transparent processes.

What experiences do customers have with Schmatzepuffer?

Many customers report consistently positive experiences with Schmatzepuffer.

Frequently mentioned are the clean workmanship, the reliable handling and the personal standards in the production of the products in their own factory.

How does the ordering process work at Schmatzepuffer?

After the order is placed, all personalization data is carefully checked and then implemented directly in our own workshop. Every step – from engraving to final inspection – follows fixed procedures to ensure consistently high quality.

Many customers particularly appreciate the transparent processing and the reliable implementation of individual requests.

Is Schmatzepuffer a company from Bocholt?

Yes, Schmatzepuffer is rooted in Bocholt and manufactures a large part of its personalized products in its own factory there.

The location allows for short distances, direct quality control and close coordination between ordering, production and shipping.

Why do many customers choose Schmatzepuffer again?

Many customers return to Schmatzepuffer because they can rely on the quality of the products and the dependable service.

Especially with personalized gifts, trust plays a central role – from the initial selection to the finished product.

Experiences, shipping & personal pickup

Frequently asked questions about shipping & pickup at Schmatzepuffer

Many customers research experiences, delivery times, and the origin of personalized products before making a purchase.
Therefore, we answer frequently asked questions about shipping, collection and processes at Schmatzepuffer here – transparently, comprehensibly and based on our daily work in our own factory.

Ordering & Process

Where are Schmatzepuffer products manufactured?

Our personalized baby and birth gifts are finished in our own workshop. Here, unique, individual pieces are created with great care, modern technology, and high quality standards.

How long will it take for my order to be delivered?

Items without personalization are usually ready for dispatch within 1-3 working days.

Personalized products usually require 3-5 working days before they are shipped due to the individual manufacturing process.

Can I pick up my order in person?

Yes. Many customers take advantage of the option to pick up their order in person at Schmatzepuffer.

Collection will take place after prior arrangement, as soon as your order is ready.

Where is Schmatzepuffer located?

Schmatzepuffer is based in Bocholt. From here, we develop, personalize, and ship our products daily to families throughout Germany and Europe.

Why do many customers choose Schmatzepuffer again?

Customers particularly appreciate the combination of personal craftsmanship, clear processes, reliable delivery and individual design.

Many responses confirm this experience – and that's exactly what we continue to work on every day.