Personal · Fast · Reliable
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Experiences, shipping & personal pickup
Frequently asked questions about shipping & pickup at Schmatzepuffer
Many customers research experiences, delivery times, and the origin of personalized products before making a purchase.
Therefore, we answer frequently asked questions about shipping, collection and processes at Schmatzepuffer here – transparently, comprehensibly and based on our daily work in our own factory.
Ordering & Process
Where are Schmatzepuffer products manufactured?
Our personalized baby and birth gifts are finished in our own workshop. Here, unique, individual pieces are created with great care, modern technology, and high quality standards.
How long will it take for my order to be delivered?
Items without personalization are usually ready for dispatch within 1-3 working days.
Personalized products usually require 3-5 working days before they are shipped due to the individual manufacturing process.
Can I pick up my order in person?
Yes. Many customers take advantage of the option to pick up their order in person at Schmatzepuffer.
Collection will take place after prior arrangement, as soon as your order is ready.
Where is Schmatzepuffer located?
Schmatzepuffer is based in Bocholt. From here, we develop, personalize, and ship our products daily to families throughout Germany and Europe.
Why do many customers choose Schmatzepuffer again?
Customers particularly appreciate the combination of personal craftsmanship, clear processes, reliable delivery and individual design.
Many responses confirm this experience – and that's exactly what we continue to work on every day.